VOLTRUSH Terms and Conditions

 

These terms and conditions set out the terms and conditions of use of the services

offered by the provider – VOLTRUSH Sp. z o.o., with its registered office at ul.

Belzacka 176/178, 97-300 Piotrków Trybunalski, entered in the National Court

Register under number 0001172024, NIP: 7712937818, REGON: 541681231 via the

website and the VOLTRUSH mobile application.

 

I. Definitions

 

The terms used in these Terms and Conditions shall have the following meanings:

− Terms and Conditions – this document, containing the terms and conditions of use of

the services described herein,

− VOLTRUSH – VOLTRUSH Sp. z o.o., with its registered office at ul. Belzacka

176/178, 97-300 Piotrków Trybunalski, entered in the National Court Register under

number 0001172024, NIP: 7712937818, REGON: 541681231, acting as a provider

of services consisting of:

a) providing powerbank charging devices in public places;

b) renting power banks via the VOLTRUSH application, Partner applications or

QR codes available at points of sale.

− User – a person using the services offered by the provider,

− Services – services offered by the provider related to the provision of Powerbanks,

− Website – the provider's website available at: https://www.voltrush.pl,

− Application – an application supported by the provider for mobile devices, the

Internet or operating systems such as iOS and Android, available for download from

the App Store and Google Play Store.

− Platform – understood collectively as the VOLTRUSH Website and Application,

− Account – the User's personal account created by them on the Platform using the

registration form or via connection with an account registered with the

Partner.

− Privacy Policy – a document specifying the rules for the processing of Users'

personal data by the provider and its partners,

− Powerbank – a portable device for charging mobile devices, provided by the

supplier, to which the supplier has legal title.

− Partner – an entity cooperating with VOLTRUSH, providing services offered by

VOLTRUSH on its own platform (Partner Application) or at the Partner's point of

sale (Partner Store).

.

 

II. Preliminary provisions

 

1. Only a natural person who is at least 16 years of age or a legal person acting through

its representatives in accordance with the rules of representation may be a User.

2. A person aged between 13 and 15 may become a User only with the express consent

of their legal guardian. In the absence of a relevant statement from the legal

guardian, the agreement concluded on the basis of these Terms and Conditions is

invalid and has no legal effect.

3. Verification of the User's age is carried out using external services, such as logging

in via Google, Facebook or Apple ID accounts, which provide information about the

User's age.

4. VOLTRUSH may, in the event of reasonable doubts as to the User's age, request

confirmation of reaching the age of 13 and verification of the legal representative's

consent to use the Services.

5. The legal guardian bears full responsibility for the actions of the minor in connection

with the use of the Services.

6. In order to use the Services, the User is required to read and accept the provisions of

the Terms and Conditions and the Privacy Policy. Acceptance is made by pressing

the buttons "I accept the Terms and Conditions and Privacy Policy" and "I confirm

that I am over 16 years of age or 13 years of age and have obtained the consent of

my legal guardian", appearing on the banner referring to these Terms and Conditions

and the VOLTRUSH Privacy Policy, displayed in the Application, Website or

partner application, or by registering the User in the VOLTRUSH Service by

creating an account on the Platform. Acceptance of the Terms and Conditions in any

of the ways indicated in the preceding sentence covers the Services provided by

VOLTRUSH.

7. In the case of purchasing a QR code enabling the use of Services in a Partner Store,

the use of the code and unlocking the Powerbank from the charging station with it is

tantamount to accepting the content of these Terms and Conditions and the Privacy

Policy. Before using the Services with a QR code purchased at a Partner Store,

QR, , the User is obliged to to to to to familiarise

themselves with the content of the Terms and Conditions and Privacy Policy on the

Website.

8. Upon acceptance of the Terms and Conditions and Privacy Policy, an agreement is

concluded between the User and VOLTRUSH on the terms and conditions described

in this document.

9. Consent to the terms and conditions set out in the Terms and Conditions and Privacy

Policy is voluntary and undertaken by the User consciously.

10. If you do not accept the Terms and Conditions and Privacy Policy, you will not be

able to use the Services via the Platform. A person who has not accepted the terms

and conditions specified in the previous sentence of the documents should leave the

Website, the VOLTRUSH Application or the application operated by a VOLTRUSH

Partner, and in the case of using a QR code purchased in a partner store, refrain from

scanning it at a charging station.

 

III. Registration on the Platform and User Account

 

1. In order for the User to use the Services, it is necessary to register an account on the

Platform, in the application operated by a VOLTRUSH Partner, or to purchase a QR

code enabling the Powerbank to be unlocked from a charging station in a partner

store.

2. The provisions of this section of the Terms and Conditions apply only to the

Platform operated by VOLTRUSH, excluding partner applications.

3. Registration on the Platform is carried out using the registration form made available

to Users in the Application or on the Website.

4. During the registration process, the User must successfully complete verification

using a mobile phone number or email address.

5. During registration, the User is required to provide true, accurate and complete data

and information requested in the registration form and to update it while using the

Services.

6. After completing and submitting the registration form and its approval by

VOLTRUSH, the User's Account is activated.

7. The Account on the Platform is personal, which means that it can only be used by

one User assigned to it.

8. The User may extend their personal account with a subscription available on the

Platform. In this case, the User may, as part of the subscription, create sub-accounts

assigned to their account in the number specified in the subscription.

9. Only one mobile phone number that has not been previously assigned to any other

Account on the Platform may be assigned to the Account.

10. Due to its personal nature, the User is not entitled to transfer access to the Account

to any other person or to allow other persons to access the Account in order to

bypass the registration process in any way. This does not apply to natural and legal

persons who have been expressly authorised by VOLTRUSH to register Accounts

intended for and assigned to their employers or customers.

11. Upon successful completion of registration, the User is entitled to use the Services

via the Platform in accordance with these Terms and Conditions.

12. The User is obliged to ensure the security of their Account. In particular, they are

responsible for their login details and password, which should not be disclosed to

third parties. The User is liable for any losses and consequences caused by a breach

of the obligation referred to in the previous sentence.

13. At the end of each completed session of using the Platform, the User should log out

of their Account and leave the Platform.

14. The User shall be liable for any violations and their consequences caused by

incorrect or unauthorised actions taken by them on the Platform, as part of using the

Account, regardless of whether they caused any damage to the User, VOLTRUSH

or third parties, except for those that occurred after the User made the notification

referred to in section 15 below or after the Account was closed.

 

15. If the User becomes aware of any unauthorised use of the Account or any possibility

of theft or loss of the Account, the User is obliged to immediately notify

VOLTRUSH via the Platform. Upon receipt of notification of unauthorised use, the

User's Account will be temporarily blocked for the time necessary to secure the

User's data stored therein.

16. The User is obliged to keep confidential any personal data or documents

accidentally made available to them by other Platform Users.

17. The User Account may be closed by the User at any time. However, closing the

Account does not constitute a termination of the agreement concluded by accepting

the terms and conditions of these Terms and Conditions and the Privacy Policy, in

particular, it does not result in the expiry of payments due for the Services provided

by VOLTRUSH. Use of the Platform is governed exclusively by the provisions of

these Terms and Conditions and is subject to their acceptance, as described in detail

in Part II of these Terms and Conditions – Preliminary Provisions, points 6 and 7.

1. Use of the Platform is only possible after registering a User Account on the

Platform, in accordance with the provisions of this part of the Terms and

Conditions and exclusively through it.

2. The Platform may contain links to third-party websites or services that are not

owned or controlled by VOLTRUSH, which has no control over and assumes no

responsibility for the content, privacy policies, or practices employed by third-party

websites or services. VOLTRUSH shall not be liable, directly or indirectly, for any

damage or loss caused or alleged to be caused by or in connection with the use of or

reliance on any such content, goods or services available on or through third parties.

You should review the terms and privacy policies of any third-party websites or

services you visit.

 

IV. Use of the Services

 

1. The Service offered by VOLTRUSH consists in enabling Users to rent Powerbanks

available at charging stations located in public places. The rental of the device is

subject to the terms and conditions set out in this section of the Terms and

Conditions.

2. The User may use the Services via the VOLTRUSH Application, official

VOLTRUSH Partner applications, and by purchasing a rental code in VOLTRUSH

Partner stores. A list of Applications and Partner Stores can be found at:

https://www.voltrush.pl/partnerzy

3. Powerbanks stored in charging stations remain locked and unavailable to Users until

the rental procedure has been completed correctly.

 

4. The condition for renting a Powerbank is to use the rental option in the VOLTRUSH

Application and Partner Applications or to scan the rental QR code purchased in a

Partner Shop at the charging station.

5. After correctly selecting the rental option in the VOLTRUSH Application, Partner

Application or correctly scanning the QR code purchased in the Partner Store at the

charging station, the charging station system automatically unlocks the selected slot,

allowing the User to remove the Powerbank.

6. The rental period begins when the device is unlocked. In the event of an incorrect

code or system error, the device remains locked and the rental is not completed.

7. Before using the rented Powerbank, the User is obliged to check the visible technical

condition of the device, including the condition of the cables and casing.

8. If any irregularities are found in the visible technical condition of the device, the

User is obliged to immediately notify VOLTRUSH about them via the VOLTRUSH

Application or the contact form at https://www.voltrush.pl/contact. If the damage

or malfunction of the Powerbank is found and reported in the manner described in

the preceding sentence within the first 2 minutes from the start of the rental period

referred to in section 6 above, the User has the right to exchange or return the

Powerbank directly to the station from which it was rented. In the event of a return,

the agreement shall be deemed not to have been concluded and the fee charged shall

be refunded to the User's account. In the event of replacement of the Powerbank

with another one available at the station, the concluded agreement shall remain

effective.

9. If the User, despite being aware of the defectiveness of the rented Powerbank, uses it

without notifying VOLTRUSH, the User shall be solely liable for any damage

resulting from such action.

10. The User is obliged to use the rented Powerbank in accordance with its intended

purpose, in a reasonable manner, with due diligence and in accordance with

applicable law. In particular, the User is not entitled to damage the device, hide it or

prevent VOLTRUSH, its Partners or third parties from accessing the device in an

unauthorised manner.

11. The User is obliged to return the rented device in good technical and visual

condition. If VOLTRUSH finds that the Powerbank has been damaged by the User,

the User is obliged to bear the costs of its repair. The repair costs will be calculated

in the amount and form corresponding to the fee for loss or deliberate failure to

return the device, in accordance with the provisions of Part IV of the Terms and

Conditions.

12. The user has the right to use the rented Powerbank in connection with their business

activities. However, it is not permitted to use the Powerbank for advertising or

commercial purposes not directly related to its standard use, in particular subletting

or making it available to third parties as part of separate services.

 

13. The rental period is 24 hours by default ("default rental period"). However, it is

possible to choose the following rental periods:

a) 2 hours,

b) 6 hours,

c) 24 hours.

14. Depending on the rental period selected by the User (in accordance with the

preceding paragraph), the User will be charged an amount equivalent to the fee for

the selected rental period.

15. If the Powerbank is not returned before the end of the rental period selected by the

User, the default 24-hour rental period shall automatically commence. If the

Powerbank is not returned after the end of the first default period, another 24-hour

rental period shall automatically commence-hour rental period will automatically

commence, of which the User will be notified via the User Account or in the Partner

Application, together with information about the need to make another payment, in

accordance with the provisions of Part VI of the Terms and Conditions.

16. The maximum period for a single rental of the device is 2 consecutive days (2 x 24

hours). Any use exceeding this time is considered a loss or intentional failure to

return the Powerbank, which results in the calculation of an appropriate fee in

accordance with the VOLTRUSH price list and the blocking of the User's Account

on the Platform until the fee in question is paid. If the fee for loss or deliberate

failure to return the device is not effectively paid within 7 calendar days of its

calculation, VOLTRUSH reserves the right to initiate debt collection proceedings.

 

17. The rental period ends when the User returns the device to any VOLTRUSH-

operated charging station.

 

18. If it is not possible to return the device to a charging station because it is full, the

User will be informed via a list available in the Application or Partner Application

about the nearest charging station where the Powerbank can be returned. For Users

using the Services with a QR code, the Powerbank can also be returned directly to

any of the Partner Stores indicated in the Application or Partner Application.

19. VOLTRUSH declares that the availability of devices at specific charging stations at

any given time is not guaranteed. The User is provided with information about the

availability of devices at a given charging station via the Application or the

Application Partner Applications, updated .

20. The use of the Services provided by VOLTRUSH is at the User's sole risk.

 

V. Price and fees

 

1. The price list for the Services is available on the Website at:

https://voltrush.pl/cennik ("VOLTRUSH price list"). The prices indicated therein are

subject to change at the sole discretion of VOLTRUSH. The User will be notified of

any changes to the price list via the Platform or the Partner Application.

2. Payment for the Service shall be made at the time of renting the Powerbank from the

charging station, in accordance with the provisions of Parts V and VI of these Terms

and Conditions. For Users using the Services with a QR code, the fee for the default

rental period in accordance with the current VOLTRUSH price list is paid when the

code is issued by an employee of the Partner Store before the rental.

3. In order for the fee to be charged correctly, the User is required to provide true and

current payment card details to enable the transaction to be completed.

4. The User, via the Platform or Partner Application, may choose one of the

payment methods provided by an external entity cooperating with

VOLTRUSH – Autopay S.A., in accordance with its terms and conditions and

privacy policy , available at

https://oapi.autopay.pl/profile/www/regulation-file/general/pl .

 

5. Payment may be made using a voucher or promotional code held by the User, in

accordance with the relevant terms and conditions of use, available on the Platform.

6. In the event of any irregularities in the calculated fee, the User is obliged to

immediately inform VOLTRUSH of this fact via the contact form at

http://www.voltrush.pl/contact, providing the transaction details necessary to verify

the charge, i.e. the date, time and place of rental and return of the device.

7. If VOLTRUSH finds any irregularities in the transaction or defects in the rented

device attributable to the supplier, the funds charged will be refunded to the User in

a manner corresponding to the method of payment.

8. VOLTRUSH will provide the User with a transaction history for the Services

provided. Information about payments and transactions will be available on the

Platform in the "history" tab of the User's Account (User Account > history). The

User declares that they agree to this method of providing information. The User has

the right to request an invoice for the Service provided. To do so, they must submit a

clear request to VOLTRUSH using the contact form available at

http://www.voltrush.pl/contact. In the event of non-payment, appropriate debt

collection and legal measures will be taken against the User and statutory interest for

late payment will be charged.

9. Payment for the Service may be made by topping up the Account (making a

prepayment).

10. Topping up the User's Account in the Application consists in the User depositing a

specified amount of money to be used for the services offered by VOLTRUSH.

 

11. The top-up is a prepayment for future Services provided by VOLTRUSH in the form

of powerbank rentals.

12. The funds topped up on the Account do not constitute a deposit within the meaning

of the Civil Code or electronic money within the meaning of the provisions on

payment services. They are also not subject to interest or indexation.

13. Funds topped up on the Account may only be used to cover fees for Services

provided by VOLTRUSH.

14. Each time the Service is used, the balance of the Account is automatically reduced

by the amount due in accordance with the applicable Price List.

15. The funds remain assigned to the User's Account and cannot be transferred to

another account or to third parties.

16. Funds topped up on the Account are not refundable during the term of the agreement

concluded on the basis of these Terms and Conditions, the subject of which is,

among other things, the use of the Application.

17. In the event of permanent deletion of the Account by the User and thus termination

of the agreement for the use of the Application, the funds topped up by the User will

be automatically refunded to them in the same manner as the prepayment was made.

18. Upon refund, the agreement shall be considered finally settled with regard to the

funds accumulated in the User's Account.

19. Available payment methods:

Payment cards:

Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro

in the Application and on the

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